My Origin Story
My journey started in the Philly suburbs, where I picked up an appreciation for community, diversity, and helping others.
Growing up in a blended family, I was surrounded by a mix of cultures. My dad, a Philly native, and my mom, who hails from Mombasa, Kenya, raised five kids: two older half-brothers from my mom’s previous marriage, and my younger sister, brother, and me. This upbringing taught me to embrace different perspectives and roll with the changes life throws at you. I’m still super close with my parents and siblings, and I treasure the sense of community and inclusivity that shaped who I am.
My passion for service kicked in early. Whether I was volunteering at city food drives or helping build homes with Habitat for Humanity, these experiences set the stage for a career focused on making a real difference through community-focused work.
From Non-profit to Big Tech
At Penn State, I became deeply involved in the Penn State Dance Marathon (THON), the world’s largest student-run philanthropic organization supporting families affected by pediatric cancer. As Director of Rules & Regulations, I handled fundraising safety and event security, helping the organization raise a whopping $9.5 million—leaving a lasting impact on countless families.
Soon after college, I began my career at Google as an Account Strategist for the Ads team. My job was all about solving customer experience challenges and boosting ROI for small and medium-sized businesses (SMBs). My drive to amp up customer satisfaction and streamline operations quickly opened up leadership opportunities. I coached teams on delivering impactful online marketing strategies to new clients and used customer insights to shape product development.
APAC Accelerated
Then, my career took an international turn. I landed in the neon-bright, culturally-rich city of Tokyo, where I led Japan’s Google Ads CX team. I tackled complex operational challenges, guided a dedicated support team, and spearheaded innovative CX initiatives for top strategic customers, making big strides in service quality and customer satisfaction.
This life-changing experience led me to Singapore, where I took on a Strategy & Operations Lead role. In this fast-paced hub, I managed regional CX programs and partnered closely with Sales teams. This role gave me a deep dive into the diverse customer dynamics and unique market conditions across Asia Pacific, sharpening my strategy and operations skills even further.
New Perspectives, New York
Returning to the U.S., I embraced the buzz of New York City. My curiosity about living in the heart of global commerce, tech, and culture—and a drive to hit some personal milestones—brought me back. It also gave me the chance to reconnect with family and friends.
In New York, I took on challenging global roles that bridged Sales, Support, and Product teams. I transitioned from the Ads business to Google’s Devices & Services organization, focusing on the Google Fi Wireless service. My work in Continuous Improvement, forecasting, cost management, and boosting operational health led to big advancements in both product offerings and support quality, creating a lasting positive impact for our customers and the company.
Future Planning & Lifelong Learning
Today, I’m on the lookout for new career opportunities that align with my passion for community, global diversity, and personal growth. My expertise lies in transforming Support and Sales Operations through data-driven strategies and innovative CX solutions. Whether I’m empowering SMBs and enterprise customers or leading high-performing cross-functional teams, I thrive in adapting to ever-changing market demands. I’m all about creating a collaborative environment that drives innovation, boosts customer success, and fuels sustainable business growth. I’m excited to keep pushing the envelope in my personal and professional journey, tackling new challenges and embracing what’s next.